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Help and Support
Where to Get Started
Creating a GoldFynch account
FAQ - Frequently Asked Questions about GoldFynch
How does GoldFynch format my dates?
Why am I only able to create one free case?
What are primary dates?
How does GoldFynch handle time zones?
Getting Help In the GoldFynch Web Application and Contacting Support
Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
Getting Help from the GoldFynch Knowledge Base and Contacting Support
Resetting your GoldFynch account's password
What is metadata?
What are PST files?
Why does email metadata sometimes appear inconsistent?
What are zero-byte files, and how do I deal with them?
During the OCR process, what happens with text?
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Tips & Tricks
Performing a Hard Refresh in your Internet Browser
Taking a Screenshot of the Console Window in Chrome
Using Add-on Services
Size limitations on uploading files zipped with OSX
Managing Cases and Case Data
Case and & File Management
How to share cases in GoldFynch
Moving Files and Folders in Your GoldFynch case
Use a Password List for Password Protected Files in GoldFynch
How to change your GoldFynch case plan (case size/recurring bill)
Adding/removing credit cards and checking billing details in GoldFynch
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Uploading Files & Importing Data From Other Sources
Best Practices for Uploading Files to GoldFynch
Uploading Zip (compressed files) to GoldFynch
Uploading Emails from Outlook
Exporting Email from a Yahoo account into GoldFynch (Importing email via IMAP directly into GoldFynch)
Exporting email from Gmail
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Reviewing Documents and Files
Viewing All Emails in a Folder
Information from Emails Through Email Context
Cycling/stepping through search results in the 'Docs' view while maintaining search context
Viewing compressed files and files with attachments (ZIP, MBOX, PST, EML, MSG, etc.)
Tagging all documents in a folder or search (bulk tagging)
Convert tags To quick tags
Tag Behavior: tagging a family of files vs tagging the single file
Tracking tags across your email attachments and zip files (tag propagation)
Retroactively tagging the families of already-tagged files
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Searching for file types (with extensions and MIME types)
How to Search with Tags and Inverted Tags
Search by Email Properties
Searching with date filters and email filters using quick search
Smart Search Types in GoldFynch
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Redacting Information in Documents
Redaction in GoldFynch
Sharing Productions in GoldFynch
Produce Documents with GoldFynch
What are Native Files and how do they affect my productions?
Types of Productions
Advanced Production Tools
Production logs (cross referencing produced files with the original file)
Ordering Files inside Productions in GoldFynch for Bates numbering
Placement of Bates Stamp in Your Production Files
Using and Placing Tag and Custom Stamps in Your Productions
Removing files in bulk from productions in GoldFynch using the Invert tag function
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Printing & Exporting Data
Printing documents in bulk from your GoldFynch case using the Production feature
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