GoldFynch Support

Where to Get Started 1

• Creating a GoldFynch account

FAQ - Frequently Asked Questions about GoldFynch 4

• How does GoldFynch format my dates?
• Why am I only able to create one free case?
• What are primary dates?
• How does GoldFynch handle time zones?

Support 4

• Getting Help In the GoldFynch Web Application and Contacting Support
• Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
• Getting Help from the GoldFynch Knowledge Base and Contacting Support
• Resetting your GoldFynch account's password

General 6

• What is metadata?
• What are PST files?
• Why does email metadata sometimes appear inconsistent?
• What are zero-byte files, and how do I deal with them?
• During the OCR process, what happens with text?

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Tips & Tricks 2

• Performing a Hard Refresh in your Internet Browser
• Taking a Screenshot of the Console Window in Chrome

Add-on Services 1

• Using Add-on Services

Known Issues 2

• Size limitations on uploading files zipped with OSX
• Name truncation and upload errors for folders, and files with long path names

Case and & File Management 10

• How to share cases in GoldFynch
• Moving Files and Folders in Your GoldFynch case
• Use a Password List for Password Protected Files in GoldFynch
• How to change your GoldFynch case plan (case size/recurring bill)
• Adding/removing credit cards and checking billing details in GoldFynch

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Uploading Files & Importing Data From Other Sources 11

• Best Practices for Uploading Files to GoldFynch
• Uploading Zip (compressed files) to GoldFynch
• Uploading Emails from Outlook
• Exporting Email from a Yahoo account into GoldFynch (Importing email via IMAP directly into GoldFynch)
• Exporting email from Gmail

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Viewing Documents 4

• Viewing All Emails in a Folder
• Information from Emails Through Email Context
• Cycling/stepping through search results in the 'Docs' view while maintaining search context
• Viewing compressed files and files with attachments (ZIP, MBOX, PST, EML, MSG, etc.)

Tagging Files 6

• Tagging all documents in a folder or search (bulk tagging)
• Convert tags To quick tags
• Tag Behavior: tagging a family of files vs tagging the single file
• Tracking tags across your email attachments and zip files (tag propagation)
• Retroactively tagging the families of already-tagged files

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Performing Searches 13

• Searching for file types (with extensions and MIME types)
• Search with tags and inverting tag searches
• Search by Email Properties
• Searching with date filters and email filters using quick search
• Smart search types from the GoldFynch search bar

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Redacting Information in Documents 1

• Redaction in GoldFynch

Production Basics 4

• Sharing Productions in GoldFynch
• Produce Documents with GoldFynch
• What are Native Files and how do they affect my productions?
• Types of Productions

Advanced Production Tools 7

• Production logs (cross referencing produced files with the original file)
• Ordering Files inside Productions in GoldFynch for Bates numbering
• Placement of Bates Stamp in Your Production Files
• Using and Placing Tag and Custom Stamps in Your Productions
• Removing files in bulk from productions in GoldFynch using the Invert tag function

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Printing & Exporting Data 1

• Printing documents in bulk from your GoldFynch case using the Production feature