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Help and Support
Where to Get Started
Creating a GoldFynch account
FAQ - Frequently Asked Questions about GoldFynch
Why am I only able to create one free case?
How does GoldFynch format my dates?
How does GoldFynch handle time zones?
How long does it take to process files?
What are Primary Dates?
See all 8 articles
Getting Help In the GoldFynch Web Application and Contacting Support
Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
Getting Help from the GoldFynch Knowledge Base and Contacting Support
Resetting or Changing your GoldFynch Account's Password
Using the "Issues" view in GoldFynch
eDiscovery Terms and Questions
What is metadata?
What are PST files?
Why does email metadata sometimes appear inconsistent?
What are zero-byte files, and how do I deal with them?
During the OCR process, what happens with text?
See all 8 articles
Tips & Tricks
Performing a Hard Refresh in your Internet Browser
Taking a Screenshot of the Console Window in Chrome
Creating a GoldFynch search query from a search list or text file
Export emails from Gmail and download them as PDF files
Using Add-on Services
Size limitations on uploading files zipped with OSX
Rendering of dates in produced documents
Uploading Folders on Windows - name truncation errors fo long path names
Importing productions with load files into CaseMap from GoldFynch
How do I transfer my GoldFynch case's billing to a different GoldFynch account?
Managing Cases and Case Data
Case and & File Management
How to share cases in GoldFynch and change User Roles
Moving Files and Folders in Your GoldFynch case
Use a Password List for Password Protected Files in GoldFynch
How to change your GoldFynch case plan (case size/recurring bill)
Adding & removing credit cards, making payments, and checking billing details in GoldFynch
See all 23 articles
Uploading Files & Importing Data From Other Sources
Best Practices for Uploading Files to GoldFynch
Uploading Zip (compressed files) to GoldFynch
Uploading Emails from Outlook
Exporting Email from a Yahoo account into GoldFynch (Importing email via IMAP directly into GoldFynch)
Exporting email from Gmail
See all 14 articles
Reviewing Documents and Files
Viewing All Emails in a Folder
Information from Emails Through Email Context
Cycling/stepping through search results in the 'Docs' view while maintaining search context
Viewing compressed files and files with attachments (ZIP, MBOX, PST, EML, MSG, etc.)
Navigation Contexts in GoldFynch's Document Viewer
See all 11 articles
Tagging all documents in a folder or search (bulk tagging)
Convert tags To quick tags
Tag Behavior: tagging a family of files vs tagging the single file
Tracking tags across your email attachments and zip files (tag propagation)
Retroactively tagging the families of already-tagged files
See all 9 articles
Using the Advanced Search System
Using Complex Operators in your Advanced Search
Searching by file type using advanced search
Using the Quick Search bar to search by Email Properties
Search with tags and inverting tag searches
See all 16 articles
Redacting Information in Documents
Redaction in GoldFynch
Production Settings: Redaction Box Fill Options and Redaction Modes
Sharing Productions in GoldFynch
Sorting Production Files in Chronological / Alphabetical Order in GoldFynch
Produce Documents with GoldFynch
What are Native Files and how do they affect my productions?
Types of Productions
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Advanced Production Tools
Production logs (cross referencing produced files with the original file)
Ordering Files inside Productions in GoldFynch for Bates numbering
Placement of Bates Stamp in Your Production Files
Using and Placing Tag and Custom Stamps in Your Productions
Removing files in bulk from productions in GoldFynch using the Invert tag function
See all 7 articles
Specialized Productions, Exporting Data, and Printing
Printing documents in bulk from your GoldFynch case using the Production feature
Downloading multiple files in one go
Creating a Native Production of an Entire GoldFynch Case
Producing documents without Bates numbering in the document or file name
Download Individual Files in their Produced Format
See all 6 articles
Help Desk Software