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Knowledge base
Help and Support
Where to Get Started
1
Creating a GoldFynch account
FAQ - Frequently Asked Questions about GoldFynch
5
How does GoldFynch format my dates?
Why am I only able to create one free case?
What are primary dates?
How does GoldFynch handle time zones?
What are Ingestion Dates?
Support
4
Getting Help In the GoldFynch Web Application and Contacting Support
Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
Getting Help from the GoldFynch Knowledge Base and Contacting Support
Resetting your GoldFynch account's password
General
6
What is metadata?
What are PST files?
Why does email metadata sometimes appear inconsistent?
What are zero-byte files, and how do I deal with them?
During the OCR process, what happens with text?
See all 6 articles
Tips & Tricks
3
Performing a Hard Refresh in your Internet Browser
Taking a Screenshot of the Console Window in Chrome
Creating a GoldFynch search query from a search list or text file
Add-on Services
1
Using Add-on Services
Known Issues
3
Size limitations on uploading files zipped with OSX
Uploading Folders on Windows - name truncation errors fo long path names
Importing productions with load files into CaseMap from GoldFynch
Managing Cases and Case Data
Case and & File Management
11
How to share cases in GoldFynch, and User Roles
Moving Files and Folders in Your GoldFynch case
Use a Password List for Password Protected Files in GoldFynch
How to change your GoldFynch case plan (case size/recurring bill)
Adding/removing credit cards and checking billing details in GoldFynch
See all 11 articles
Uploading Files & Importing Data From Other Sources
11
Best Practices for Uploading Files to GoldFynch
Uploading Zip (compressed files) to GoldFynch
Uploading Emails from Outlook
Exporting Email from a Yahoo account into GoldFynch (Importing email via IMAP directly into GoldFynch)
Exporting email from Gmail
See all 11 articles
Reviewing Documents and Files
Viewing Documents
4
Viewing All Emails in a Folder
Information from Emails Through Email Context
Cycling/stepping through search results in the 'Docs' view while maintaining search context
Viewing compressed files and files with attachments (ZIP, MBOX, PST, EML, MSG, etc.)
Tagging Files
7
Tagging all documents in a folder or search (bulk tagging)
Convert tags To quick tags
Tag Behavior: tagging a family of files vs tagging the single file
Tracking tags across your email attachments and zip files (tag propagation)
Retroactively tagging the families of already-tagged files
See all 7 articles
Performing Searches
14
Searching for file types (with extensions and MIME types)
Search with tags and inverting tag searches
Search by Email Properties
Searching with date filters and email filters using quick search
Smart search types from the GoldFynch search bar
See all 14 articles
Redacting Information in Documents
2
Redaction in GoldFynch
Production Settings: Redaction Box Fill Options and Redaction Modes
Producing Documents
Production Basics
5
Sharing Productions in GoldFynch
Produce Documents with GoldFynch
What are Native Files and how do they affect my productions?
Types of Productions
Parameter Summaries for Productions Made Using GoldFynch
Advanced Production Tools
7
Production logs (cross referencing produced files with the original file)
Ordering Files inside Productions in GoldFynch for Bates numbering
Placement of Bates Stamp in Your Production Files
Using and Placing Tag and Custom Stamps in Your Productions
Removing files in bulk from productions in GoldFynch using the Invert tag function
See all 7 articles
Printing & Exporting Data
1
Printing documents in bulk from your GoldFynch case using the Production feature
Help Desk Software
by Freshdesk