How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Help and Support
Where to Get Started
Creating a GoldFynch account
FAQ - Frequently Asked Questions about GoldFynch
Why am I only able to create one free case?
How does GoldFynch format my dates?
How does GoldFynch handle time zones?
How long does it take to process files?
What are Primary Dates?
View all 21
Getting Help In the GoldFynch Web Application and Contacting Support
Sharing your case with GoldFynch Support
Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
Getting Help from the GoldFynch Knowledge Base and Contacting Support
Resetting or Changing your GoldFynch Account's Password
View all 9
eDiscovery Terms and Questions
What is metadata?
What are PST files?
Why does email metadata sometimes appear inconsistent?
What are zero-byte files, and how do I deal with them?
During the OCR process, what happens with text?
View all 9
Tips & Tricks
Performing a Hard Refresh in your Internet Browser
Taking a Screenshot of the Console Window in Chrome
Creating a GoldFynch search query from a search list or text file
Export emails from Gmail and download them as PDF files
Using Add-on Services
Requesting a managed review from Legal Outsourcing 2.0 through GoldFynch
Production sharing issues - "Error Delivering Production Share Notification" emails
Size limitations on uploading files zipped with OSX
Rendering of dates in produced documents
Uploading Folders on Windows - name truncation errors fo long path names
Importing productions with load files into CaseMap from GoldFynch
View all 7
Converting TIFF files to PDFs using GoldFynch
Generating In-App Passwords for Yahoo
How do I transfer my GoldFynch case's billing to a different GoldFynch account?
How do I transfer ownership of my GoldFynch organization to a different GoldFynch account?
Printing a Produced Version of a File in GoldFynch
View all 9
Email Delivery Error
Managing Cases and Case Data
Case and & File Management
How to share cases in GoldFynch and change User Roles
Moving Files and Folders in Your GoldFynch case
Use a Password List for Password Protected Files in GoldFynch
How to change your GoldFynch case plan (case size/recurring bill)
Adding & removing credit cards, making payments, and checking billing details in GoldFynch
View all 28
Uploading Files & Importing Data From Other Sources
Best Practices for Uploading Files to GoldFynch
Uploading Zip (compressed files) to GoldFynch
Uploading Emails from Outlook
Exporting Email from a Yahoo account into GoldFynch (Importing email via IMAP directly into GoldFynch)
Exporting email from Gmail
View all 19
Reviewing Documents and Files
Viewing All Emails in a Folder
Navigating between parent and child files (attachments) with email/attachment context
Cycling/stepping through search results in the 'Docs' view while maintaining search context
Viewing compressed files and files with attachments (ZIP, MBOX, PST, EML, MSG, etc.)
Navigation Contexts in GoldFynch's Document Viewer
View all 17
Tagging all documents in a folder or search (bulk tagging)
Convert tags To quick tags
Tag Behavior: tagging a family of files vs tagging the single file
Tracking tags across your email attachments and zip files (tag propagation)
Retroactively tagging the families of already-tagged files
View all 12
Using Search Features
Using the Advanced Search System
Using Complex Operators in your Advanced Search
Search with tags and inverting tag searches
Searching with date filters and email filters using quick search
Searching with date and email filters using advanced search
View all 16
Searching by file type using advanced search
Using the Quick Search bar to search by Email Properties
Searching against a file's name or entire file path using advanced search
How to search for all emails from a particular domain in GoldFynch
Searching For (and Among) Files in a Single Directory (Folder)
View all 10
Redacting Information in Documents
Redaction in GoldFynch
Production Settings: Redaction Box Fill Options and Redaction Modes
Sharing Productions in GoldFynch
Sorting Production Files in Chronological / Alphabetical Order in GoldFynch
Produce Documents with GoldFynch
What are Native Files and how do they affect my productions?
Types of Productions
View all 9
Advanced Production Tools
Production logs, and cross referencing produced files with the original file
Ordering Files inside Productions in GoldFynch for Bates numbering
Placement of Bates Stamp in Your Produced Files
Using and Placing Tag and Custom Stamps in Your Productions
Removing files in bulk from productions in GoldFynch using the Invert tag function
View all 9
Specialized Productions, Exporting Data, and Printing
Printing documents in bulk from your GoldFynch case using the Production feature
Downloading multiple files in one go (Producing documents in bulk for download)
Can I Export a PST from GoldFynch?
Creating a Native Production of an Entire GoldFynch Case
Generate a report of all the errored or unsupported files in your case
View all 22
Help Desk Software
by Freshdesk Support Desk