Support

Answers to frequently asked questions about GoldFynch

Getting Help In the GoldFynch Web Application and Contacting Support
If you face an issue on GoldFynch and wish to submit a support request, you can do so directly through the web app by following these steps. NOTE: A sol...
Wed, May 24, 2023 at 11:52 PM
Sharing your case with GoldFynch Support
Follow these steps to share a case with GoldFynch support. Note that you must be an Admin or Owner of the case to share it. Step 1. Log in to y...
Mon, Jul 19, 2021 at 7:18 AM
Creating a GoldFynch support Account to Access the GoldFynch Knowledge Base
In order to submit a support request from GoldFynch's Knowledge Base you require a GoldFynch support account. You can quickly create a GoldFynch support...
Fri, May 26, 2023 at 12:22 AM
Getting Help from the GoldFynch Knowledge Base and Contacting Support
To get help while using GoldFynch, you can consult the existing Knowledge Base to see whether the issue you are facing has already been addressed, and if no...
Fri, May 26, 2023 at 12:25 AM
Resetting or Changing your GoldFynch Account's Password
Here's how to reset or change your GoldFynch account password. Resetting your GoldFynch account's password Step 1. Go to the GoldFynch login pa...
Mon, Dec 11, 2023 at 5:07 AM
Processing errors and using the "Issues" view in GoldFynch
When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues...
Thu, May 25, 2023 at 1:07 AM
Submitting a Technical Support Request for non-standard support
Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the platform will be chargeable. This includes...
Thu, Feb 24, 2022 at 10:49 AM
Breakdown of GoldFynch support charges (only for non-standard requests)
When does GoldFynch charge for support? Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the p...
Thu, May 25, 2023 at 1:11 AM
How to handle processing errors on container files
The GoldFynch file processing system retries processing the files multiple times before they are set to an errored state. So if an issue is flagged it is ty...
Tue, Jan 11, 2022 at 3:39 AM
Can I search for files while processing is ongoing?
Yes, GoldFynch does allow for searching while you still have files that are processing.  To track which files are processing, look for the "Process...
Thu, May 25, 2023 at 1:29 AM