Support

Answers to frequently asked questions about GoldFynch

Getting Help In the GoldFynch Web Application and Contacting Support
If you face an issue on GoldFynch and wish to submit a support request, you can do so directly through the web app by following these steps. NOTE: A sol...
Thu, Oct 15, 2020 at 5:00 AM
Sharing your case with GoldFynch Support
Follow these steps to share a case with GoldFynch support. Note that you must be an Admin or Owner of the case to share it. Step 1. Log in to y...
Mon, Jul 19, 2021 at 7:18 AM
Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
In order to submit a support request from GoldFynch's the Knowledge Base you require a FreshDesk account. You can quickly create a FreshDesk account us...
Thu, Jul 5, 2018 at 5:26 AM
Getting Help from the GoldFynch Knowledge Base and Contacting Support
To get help while using GoldFynch, you can consult the existing Knowledge Base to see whether the issue you are facing has already been addressed, and if no...
Tue, Jun 2, 2020 at 5:18 AM
Resetting or Changing your GoldFynch Account's Password
Here's how to reset or change your GoldFynch account password. Resetting your GoldFynch account's password Step 1. Go to the GoldFynch login ...
Thu, Oct 15, 2020 at 7:41 AM
Processing errors and using the "Issues" view in GoldFynch
When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues&#...
Fri, Jul 30, 2021 at 2:51 AM
Submitting a Technical Support Request for non-standard support
Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the platform will be chargeable. This includes...
Thu, May 6, 2021 at 6:22 AM
How to handle processing errors on container files
The GoldFynch file processing system retries processing the files multiple times before they are set to an errored state. So if an issue is flagged it is ty...
Fri, Jul 30, 2021 at 2:40 AM