Support
Answers to frequently asked questions about GoldFynch
If you face an issue on GoldFynch and wish to submit a support request, you can do so directly through the web app by following these steps. NOTE: A sol...
Thu, Oct 15, 2020 at 5:00 AM
Follow these steps to share a case with GoldFynch support. Note that you must be an Admin or Owner of the case to share it. Step 1. Log in to y...
Mon, Jul 19, 2021 at 7:18 AM
In order to submit a support request from GoldFynch's the Knowledge Base you require a FreshDesk account. You can quickly create a FreshDesk account us...
Thu, Jul 5, 2018 at 5:26 AM
To get help while using GoldFynch, you can consult the existing Knowledge Base to see whether the issue you are facing has already been addressed, and if no...
Tue, Jun 2, 2020 at 5:18 AM
Here's how to reset or change your GoldFynch account password. Resetting your GoldFynch account's password Step 1. Go to the GoldFynch login ...
Thu, Oct 15, 2020 at 7:41 AM
When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues&#...
Fri, Jul 30, 2021 at 2:51 AM
Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the platform will be chargeable. This includes...
Thu, May 6, 2021 at 6:22 AM
The GoldFynch file processing system retries processing the files multiple times before they are set to an errored state. So if an issue is flagged it is ty...
Fri, Jul 30, 2021 at 2:40 AM