Support
Answers to frequently asked questions about GoldFynch
If you face an issue on GoldFynch and wish to submit a support request, you can do so directly through the web app by following these steps. NOTE: A sol...
Wed, May 24, 2023 at 11:52 PM
Follow these steps to share a case with GoldFynch support. Note that you must be an Admin or Owner of the case to share it. Step 1. Log in to y...
Mon, Jul 19, 2021 at 7:18 AM
In order to submit a support request from GoldFynch's Knowledge Base you require a GoldFynch support account. You can quickly create a GoldFynch support...
Fri, May 26, 2023 at 12:22 AM
To get help while using GoldFynch, you can consult the existing Knowledge Base to see whether the issue you are facing has already been addressed, and if no...
Fri, May 26, 2023 at 12:25 AM
Here's how to reset or change your GoldFynch account password. Resetting your GoldFynch account's password Step 1. Go to the GoldFynch login pa...
Thu, May 25, 2023 at 1:01 AM
When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues...
Thu, May 25, 2023 at 1:07 AM
Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the platform will be chargeable. This includes...
Thu, Feb 24, 2022 at 10:49 AM
When does GoldFynch charge for support? Standard support for GoldFynch is free for all accounts. However, non-standard requests or support outside of the p...
Thu, May 25, 2023 at 1:11 AM
The GoldFynch file processing system retries processing the files multiple times before they are set to an errored state. So if an issue is flagged it is ty...
Tue, Jan 11, 2022 at 3:39 AM
Yes, GoldFynch does allow for searching while you still have files that are processing. To track which files are processing, look for the "Process...
Thu, May 25, 2023 at 1:29 AM