Follow these steps to share a case with GoldFynch support. Note that you must be an Admin or Owner of the case to share it.
Step 1. Log in to your GoldFynch account and open the case you want to share.
Step 2. Click on the menu button on the lower-left pane, and click on the "sharing view" icon.
Step 3. Click on "+ Share with GoldFynch Support" in the upper-right corner, and you should see an on-screen notification that the case was successfully shared to GoldFynch support.