When sharing a production via the Share utility within your GoldFynch case, it is important to note that those automated email notifications are sent from accounts@goldfynch.com

If the recipient of the shared production does not have the domain "goldfynch.com" or specifically "accounts@goldfynch.com" on an approved list, then the sender of the production may receive an email similar to the one below:

Subject: Error Delivering Production Share Notification - <production name>


We have received your request to share your GoldFynch production named "Example Production of Documents" with "s@lawfirm.com", but unfortunately the share notification email failed to deliver.

[Message Data]

We recommend verifying this party's email address and sharing this production with them again. If you believe this error is incorrect, please notify GoldFynch support at support@goldfynch.com and we'll be happy to take a closer look.

— The GoldFynch Team

GoldFynch is a product of Mazira, LLC.
136 S Dubuque St, Iowa City, IA 52240
 support@goldfynch.com +1 (866) 319-7983

To mitigate this happening for future shared productions, we recommend asking that the recipient add "accounts@goldfynch.com" to their safe sender list.

Alternatively, you can always copy the link from the shared production and paste it into an email that you send directly from your email to the recipient, instead of via the GoldFynch sharing feature.

More information on sharing productions can be found here.