Here's how to reset or change your GoldFynch account password.
Resetting your GoldFynch account's password
Step 1. Go to the GoldFynch login page (click this link.)
Step 2. Click on the 'Forgot Password?' button.
Step 3. Enter the email address that your GoldFynch account is linked to and click on the 'Send' button. Do not close this window or tab! You will be taken to a page that asks for a code.
Step 4. In a new tab or different browser window, log into the email account whose address you entered and check your email. You should have received an email from "GoldFynch Accounts" (with the email address "firstname.lastname@example.org") Open this email.
NOTE: If you do not receive this email after 5 minutes, check your spam folder for the message in case your email provider flagged the email. If you do not receive this email and it isn't in your spam folder, submit a support request on our support forum.
Step 5. The email will contain a unique password reset code. Copy this code (press the ctrl key + c key at the same time.)
Step 6. Paste (ctrl key + v key) or manually enter your password reset code into the 'Enter code' box on the GoldFynch page you were taken to in step 3. Then click on the 'Enter' button.
Step 7. Enter a new account password for your GoldFynch account, and enter the same new password a second time for confirmation. Then click on the 'Update' button. This should take you directly into your GoldFynch account, without requiring you to sign in.
Changing your GoldFynch account's password
Step 1. Log into your GoldFynch account
Step 2. Click on the menu button in the top-right corner of your screen, then click on 'App Settings'
Step 3. Click on the 'Change Password' tab
Step 4. Enter your current account password into the 'Current password' box
Step 5. Enter a new account password into the 'New password' box, then re-enter it to confirm it
Step 6. Click on the 'Change Password' button
- You can change or reset your GoldFynch account's password by either method at any time
- These are the only ways to change or reset your GoldFynch account's password
- GoldFynch accounts and log-in details are unaffected by any GoldFynch cases that may be shared with them. Other users (for example, the admin user of a case that is shared with you) cannot access or change the credentials of your account in any way
- If you want to reset or change your GoldFynch's account password and are signed in, but do not remember your old password, you will need to sign out and then follow the steps detailed in the first section of this article (Resetting your GoldFynch account password.) The 'Sign Out' button can be accessed from the menu in the top-right corner of the GoldFynch app