When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues' view according to the following processing states:
From this screen, you can:
- Requeue "Errored" files for processing, which sometimes will fix the processing issue
- Open the password list to add the required passwords using the "Update Password List" button
- Click on file names to open them in the Document Viewer
- Click on files' listed file paths to directly navigate to their folder in the "Files" view
- Click the "Diagnose..." button in line with an "Errored" file to walk through some basic troubleshooting steps, and request additional support from our support staff if necessary.
- View the tags, files have attached to them (hover the mouse cursor over the abbreviated tags to display their full names)
- Filter files by their processing state and file type to perform a number of functions on them as described below (check or uncheck boxes under "Processing State" and "File Types")
When you use the filters it updates the file list at the bottom of the page to display only those that satisfy the filters' conditions. You can then perform a number of actions in bulk on all the files listed:
- Apply tags and quick tags
- Delete the files from your case
- Open the search view and display all the listed files as if they were the result of a search
- Directly save the search query that would generate the filtered list of files
- Create a production with all of the files in their native state (i.e. exactly as they were uploaded.) This is a faster alternative to creating a production from scratch. This function will apply the conditions:
Note: you can type into the text box to filter for specific types, and sort file types using the drop-down list
Dealing with processing errors
Viewing and troubleshooting processing errors
If an "Errored" file does not successfully process after the additional processing attempt, then you may need to troubleshoot the file to see if the file is damaged. To begin, click the "Diagnose..." button in line with an errored file, as seen below.
This is a basic walk-through of troubleshooting an "Errored" file in GoldFynch, but if you have any questions, feel free to reach out to us at email@example.com and we'll be happy to help!