GoldFynch Support

Each GoldFynch account gets access to 1 free case that does not require a credit card to create it. Click here to learn how to create a case. The free c...

GoldFynch is capable of registering a number of common date formats (e.g. Jan 10 2017, 01-10-2017, 01/10/2017) and when it encounters a date in your documen...

GoldFynch supports user-configurable time zones. (Previously, all dates were displayed according to Central Standard Time - CST (UTC -6:00)) This feature sa...

The short answer is approximately 2 GB of a mix of files per hour It is hard to pinpoint an exact rate, but going across averages of all the data on our sy...

Most documents in GoldFynch have a "primary date" that is used for organizational purposes across several systems including for searches and sorti...

Ingestion dates What are ingestion dates? The ingestion date of a file represents the date-time when a file begins to upload to GoldFynch. In the case o...

Here's a quick guide on how you can check your current billing in your GoldFynch account. Step 1. Log in to your GoldFynch account, and click on the...

GoldFynch's new Organizations service is a powerful tool designed to help manage multiple cases under a single umbrella "organization." So...

If you import a production or set of files that is Bates stamped into GoldFynch, you may notice that the page count differs from the number of pages, accord...

When you upload a production to GoldFynch, one would expect that the volume of the compressed production file would expand to take up a larger volume in you...