GoldFynch has partnered with a number of eDiscovery support service providers to offer additional services through the GoldFynch platform. It also offers its own add-on services. You may want to make use of these specific scenarios, like if you want to add a large volume of a client's files from their cloud storage provider (e.g. Dropbox or Google Drive) directly into your GoldFynch case. 


These add-on services are requested from the 'Summary' view of the GoldFynch platform. Here's how to make use of them:


Step 1. Open a GoldFynch case (Note: certain services are not case-specific. For such services, you can follow these steps selecting any of your cases.)

Step 2. Click on the 'Add-on Services' tab in the 'Summary' view (the default view when opening a case)

Summary view add on services tab

GoldFynch periodically features an add-on service that is visible directly from the 'Summary' view


Step 3. Click on the relevant button of the service you would like to use:

Select service to use


Step 4. Depending on the service, follow the instructions provided, providing information where necessary:Provide information



After submitting the request, you can track its progress by clicking on the 'Check Status' button:

Check status


Once the status is set to 'INPROGRESS' it is actively being worked on. If there are any issues with the process, the GoldFynch support team will get in touch with you.


Review status view



You can tell whether the add-on service is offered by GoldFynch or an approved vendor by the tag visible in the top-right corner of the service's information box



NOTE: The services from external providers are discounted, and to make use of the discounts you will have to go through the GoldFynch application. Below is a breakup of the pricing of services: 


Service
Description
Provider
One-time fee
Rate for additional volume
Managed Review
Conducted by professional attorneys specialized in outsourced managed document reviews
Legal Outsourcing 2.0
na
$25 per hour
50 documents per hour
4 pages per document
Additional Processors

Increase the speed of processing your files with dedicated data processors

GoldFynch Services
$100
$100 per additional processor
(available for 48 hours)
Social Media and Mobile Text Import
Import phone texts and social media accounts from Facebook, Twitter, Google+, Instagram or LinkedIn into this matter.
(coming soon)
$25 per account
 +$55 per GB
E-mail Import
Imports e-mails from Gmail, Yahoo, Outlook.com and other IMAP enabled accounts. Emails will be placed in a new case.
GoldFynch Services
35 per account
 +$15 per GB
Cloud Storage Import
Import files and folders directly from Dropbox, Google Drive, Microsoft OneDrive and other popular cloud storage providers
GoldFynch Services
$15 per account
 +$10 per GB
FTP Upload
Upload fils to GoldFynch via FTP. Beneficial in situations where your client needs to upload data.
GoldFynch Services
$100 setup fee (includes 100GB transfer)
 +$1 per GB over 100GB
Custom Production Help 
Get help with creating custom productions
GoldFynch Services

na
$125 per hour of support