GoldFynch Support

Where to Get Started 1

• Creating a GoldFynch account

FAQ - Frequently Asked Questions about GoldFynch 15

• Why am I only able to create one free case?
• How does GoldFynch format my dates?
• How does GoldFynch handle time zones?
• How long does it take to process files?
• What are Primary Dates?

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Support 6

• Getting Help In the GoldFynch Web Application and Contacting Support
• Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
• Getting Help from the GoldFynch Knowledge Base and Contacting Support
• Resetting or Changing your GoldFynch Account's Password
• Processing errors and using the "Issues" view in GoldFynch

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eDiscovery Terms and Questions 8

• What is metadata?
• What are PST files?
• Why does email metadata sometimes appear inconsistent?
• What are zero-byte files, and how do I deal with them?
• During the OCR process, what happens with text?

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Tips & Tricks 4

• Performing a Hard Refresh in your Internet Browser
• Taking a Screenshot of the Console Window in Chrome
• Creating a GoldFynch search query from a search list or text file
• Export emails from Gmail and download them as PDF files

Add-on Services 1

• Using Add-on Services

Known Issues 4

• Size limitations on uploading files zipped with OSX
• Rendering of dates in produced documents
• Uploading Folders on Windows - name truncation errors fo long path names
• Importing productions with load files into CaseMap from GoldFynch

How-to Guides 4

• How do I transfer my GoldFynch case's billing to a different GoldFynch account?
• How do I transfer ownership of my GoldFynch organization to a different GoldFynch account?
• Printing a Produced Version of a File in GoldFynch
• Using the dedupe system in combination with GoldFynch’s other features