GoldFynch Support

Where to Get Started 1

• Creating a GoldFynch account

FAQ - Frequently Asked Questions about GoldFynch 6

• Why am I only able to create one free case?
• How does GoldFynch format my dates?
• How does GoldFynch handle time zones?
• How long does it take to process files?
• What are Primary Dates?

See all 6 articles

Support 4

• Getting Help In the GoldFynch Web Application and Contacting Support
• Creating a FreshDesk Account to Access the GoldFynch Knowledge Base
• Getting Help from the GoldFynch Knowledge Base and Contacting Support
• Resetting your GoldFynch account's password

eDiscovery Terms and Questions 7

• What is metadata?
• What are PST files?
• Why does email metadata sometimes appear inconsistent?
• What are zero-byte files, and how do I deal with them?
• During the OCR process, what happens with text?

See all 7 articles

Tips & Tricks 3

• Performing a Hard Refresh in your Internet Browser
• Taking a Screenshot of the Console Window in Chrome
• Creating a GoldFynch search query from a search list or text file

Add-on Services 1

• Using Add-on Services

Known Issues 4

• Size limitations on uploading files zipped with OSX
• Rendering of dates in produced documents
• Uploading Folders on Windows - name truncation errors fo long path names
• Importing productions with load files into CaseMap from GoldFynch