FAQ - Frequently Asked Questions about GoldFynch

Frequently asked questions about GoldFynch

Does the GoldFynch PST Viewer send data to our servers? No.
The GoldFynch PST Viewer is a free tool designed to open PST files locally in your browser. Once the viewer page is loaded, it runs locally in the browser. ...
Tue, Mar 23, 2021 at 4:34 AM
How are emails sorted in PST productions I import to GoldFynch?
Emails within a PST folder are stored in a sequential list and so there is some inherent order, but this order normally just reflects the order that items w...
Fri, Apr 16, 2021 at 8:55 AM
Why is there a difference in the page count of my GoldFynch case and a whole-case GoldFynch production?
If you create a production of all files in your GoldFynch case, you may notice that the number of pages in the production (according to the Bates numbering)...
Mon, Apr 19, 2021 at 4:47 AM
What are System Tags?
System tags are tags that GoldFynch adds to files under special circumstances. The two main cases where they are added are:   During the automatic process...
Thu, Apr 29, 2021 at 4:52 AM
How to Cancel your GoldFynch subscription and end billing
GoldFynch accounts themselves are free. Charges are only applicable for: Paid cases - Charges are only applied to the owner of a case. To end all billing,...
Mon, May 10, 2021 at 4:38 AM
Why do all of my emails say "Sent"?
When previewing emails within GoldFynch, you may notice the word "SENT" in-line with each email (shown below). While it may appear as ...
Mon, Jul 12, 2021 at 11:30 AM
Why are audio, video and other media file labeled as "unsupported"?
In general, audio and video files will always show as "Unsupported" in GoldFynch because they cannot be imaged like other files, so they cannot be...
Tue, Mar 8, 2022 at 2:51 AM
Why can't I download an original/native version of my file?
Typically, you can download original/native versions of your file from GoldFynch's Document Viewer (i.e. "Docs" view) - there will be an &quo...
Mon, Mar 7, 2022 at 11:30 PM
How do I know if my case, organization, or production sharing email was successfully delivered?
The GoldFynch mailing system will let you know in case there were any issues related to the delivery of emails regarding the sharing of a case, organization...
Fri, Mar 18, 2022 at 4:31 AM
What is the difference between the 'name' and the 'name.term' search parameters?
What does the "name" search parameter retrieve? The "name" search parameter will search for the single occurrence of that string wit...
Wed, Apr 6, 2022 at 5:31 AM