When you upload files to GoldFynch, the files get automatically processed, and if there are any files with issues, GoldFynch logs them on the 'issues' view according to the following processing states:

From this screen you can:

  • Send a support request to the GoldFynch team (click on the "Notify GoldFynch team" button at the top of the screen)
  • Open the password list to add the required passwords using the "Update Password List" button
  • Click on file names to open them in the Document Viewer
  • Click on files' listed file paths to directly navigate to their folder in the "Files" view 
  • View the tags files have attached to them (hover the mouse cursor over the abbreviated tags to display their full names)
  • Filter files by their processing state and file type to perform a number of functions on them as described below (check or uncheck boxes under "Processing State" and "File Types")

When you use the filters it updates the file list at the bottom of the page to display only those that satisfy the filters' conditions. You can then perform a number of actions in bulk on all the files listed:

  • Apply tags and quick tags
  • Delete the files from your case
  • Open the search view and display all the listed files as if they were the result of a search
  • Directly save the search query that would generate the filtered list of files
  • Create a production with all of the files in their native state (i.e. exactly as they were uploaded.) This is a faster alternative to creating a production from scratch. This function will apply the conditions:
    • File names will be preserved
    • Files will be produced as-is (i.e. in their native state)
    • Files will appear in a flat directory structure
    • Files detected to contain malware will be omitted (with an appropriate placeholder)

Note: you can type into the text box to filter for specific types, and sort file types using the drop-down list

Dealing with processing errors

In general, files retry processing multiple times before they enter the "errored" state, so the issue is typically permanent, such as a corrupt, or invalid file, or semi-permanent, such as an unexpected file condition. But sometimes it may be a temporary issue with the processing system and the files will go through fine when retried again later or on a different processing machine. 

If there are errored files in your case, you will see a "Notify GoldFynch team" button at the top of the issues page. Clicking this will automatically re-queue any errored files for another try through the processing system, as well as alert the GoldFynch team to review the files and the error log. If the files don't go through on the re-process attempt, GoldFynch support will reach out with more details about the file errors, or ask you to share the case with them so that they can further inspect the files to determine if they are corrupt or should have processed.  

Viewing more information about errored container files

GoldFynch tries to identify and expand on the specific errors present in container files. If information about the error is available, it will appear against the file in the file list at the bottom of the screen in the "Issues" column. Click on the "!" symbol to get more information.

A description will be provided, along with possible means of resolution.