Expected behavior

When you sign up for a GoldFynch account, you should receive an automated email with a link to verify your email address from accounts@goldfynch.com.


Likewise, when you share a case or production via email, you enter the email address of the person you want to share it with. 


If you or the person you are sharing the case/production with are not receiving these emails, there may be issues with the delivery of the email.


If the delivery of that email is problematic, you will see a message that often includes a delivery error of "too old".


Issue overview


The SMTP 602 error, commonly associated with the message "Too Old," indicates that an email message has been delayed in the delivery process for an extended period, exceeding the maximum allowable timeframe for retry attempts. When this error arises in the context of automated emails sent from accounts@goldfynch.com, it typically points to issues with the mail server’s ability to deliver the email in a timely manner.


Understanding the SMTP 602 error

The error occurs when:

  1. The recipient's mail server has not acknowledged or accepted the email within the allowed timeframe

  2. The sending mail server has exhausted its retry attempts to deliver the email

  3. The email gets flagged as "too old" because it has remained in the delivery queue for too long, leading to the final rejection


Potential causes

Several factors can contribute to the SMTP 602 "Too Old" error, including:

  1. Recipient Server Delays: The recipient's mail server may be experiencing downtime or delays in processing incoming messages

  2. Network Congestion: Network connectivity issues between the sending and receiving servers can result in prolonged retries

  3. Invalid Email Address: The email address of the recipient may be incorrect or inactive

  4. Spam Filters or Blocks: The recipient's server may have marked the email as potential spam, delaying or rejecting the delivery


Troubleshooting Steps

To address the SMTP 602 error for emails sent from accounts@goldfynch.com, follow these steps:

1. Verify the recipient’s email address

  • Ensure the recipient’s email address is correct and active

  • If unsure, contact the recipient to confirm the address

2. Add GoldFynch email address to the safe sender list

  • Request the recipient’s server administrator to add accounts@goldfynch.com to a safe sender list to avoid delays caused by spam filters

If the issue persists, please contact the GoldFynch support team for further assistance at support@goldfynch.com.