GoldFynch is structured around cases, and that does not change even if you have subscribed to a GoldFynch Organization. A GoldFynch Organization helps you manage all your cases under one umbrella. Having said that, you can also create cases directly under a GoldFynch Organization. Learn how to do so here:


Creating a case from the Organization dashboard

1. Log in to your GoldFynch account

2. Navigate to the GoldFynch Organizations dashboardNavigate to the Organizations dashboard


3. Click on '+New Case' against the Organization you want to create a case for

Click on +New Case to create a new case


4. Enter a case name

Enter the case name, select the case type and time zone and click on create case

5. Drag the slider to select the case type

6. Select the appropriate time zone

7. Click on 'Create Case'


Creating a case from the Cases tab of a Goldfynch Organization

1. Navigate to the GoldFynch Organizations dashboard

2. Click on 'Manage' against the Organization you want to create a case for

Click on Manage

3. Navigate to the 'Cases' tab'

Navigate to the cases tab and click on create new case


4. Click on '+Create New Case'


Follow Steps 4-7 of the previous section


Note: Do you have a case that you want to transfer to an organization? Learn how to do so here.