Zero-byte files (also known as zero-length files) are files that do not contain any data. There are many possible reasons for their creation. You will need to obtain an uncorrupted version of the file from the source if you want the lost data. Find out more about zero-byte files and how to deal with them here.
GoldFynch automatically flags zero-byte files as soon as they are uploaded so you can take appropriate steps to replace them. To view the list of zero-byte files in your case:
Step 1. Open your GoldFynch case and navigate to the 'Issues' view by clicking on the button in the left pane
Step 2. Select only the Zero-byte processing state. By default, all processing states are selected when you navigate to the 'Issues' view to see files related to a specific processing state all the others need to be deselected.
Now all zero-byte files in your case will be displayed in the lower half of the page. You can perform any one of the following functions on these files:
- Tag the files
- Delete the files
- Open the files in the "Document" viewer by clicking on the file name
- Navigate to the file location by clicking on the path that is displayed
- View the search query for the files by clicking on the "Open in Search" button
- Save the search query to retrieve the zero-byte files