GoldFynch Support

GoldFynch has a robust upload system, but there are scenarios in which certain operating systems and browsers can cause processing errors while uploading fi...

GoldFynch recommends as best practice when uploading files either within the application or if provided access to our FTP service, to use a container folder...

Currently, Outlook, does not support drag-and-dropping of individual emails. This includes doing so into GoldFynch, or into any other program. In order to i...

Yahoo does not have any built-in (or native) methods to directly export email out of a Yahoo account. Instead, we use the IMAP protocol to get around this h...

One of the more frequent questions that we get, is how emails can be extracted from Gmail. This is probably because there isn't an explicit "expor...

GoldFynch contains a set of standard metadata fields for each file which is either automatically populated from metadata inside the incoming native file, or...

There are two ways you can upload your files from Dropbox: Manually, as described below Using the GoldFynch's add-on service for Cloud storage impor...

When receiving data from other parties, sometimes there is an opportunity to specify or negotiate the desired production format. In these instances, we reco...

Zero-byte files (also known as zero-length files) are files that do not contain any data. There are many possible reasons for their creation. You will need ...

Follow these steps to export data from Facebook and import it into GoldFynch. Step 1. Log into your Facebook account Step 2. Click here to navigate to ...