Here's how to change your GoldFynch account password.

If you have access to your case and account password, scroll down to the next section of this article.
If you have access to your case but do not remember your account password, scroll down to the last section of this article.

If you are locked out of your account and do not have access to both your case and account password, follow the steps below.


If you have access to your GoldFynch account and account password


Step 1. Navigate to the GoldFynch login page (if you are not signed into GoldFynch, clicking this link will take you there.)

Step 2. Click on the 'Forgot Password?' button.

Click on the 'Forgot Password?' button on the GoldFynch login page

Step 3. Enter the email address that your GoldFynch account is linked to and click on 'Send.' Do not close this window or tab! You will be taken to a page that asks for a code (as seen in the second image below.)

Enter the email address linked to your GoldFynch account

You will need to return to this page to enter your code:

Leave this window open - you will need to enter a password reset code here


Step 4. In a new tab or different browser window, log into the email account whose address you entered and check your email. You should have received an email from "GoldFynch Accounts" (with the email address "accounts@goldfynch.com") Open this email.

Open the email that GoldFynch sends you


NOTE: If you do not receive this email after 5 minutes, check your spam folder for the message in case your email provider flagged the email. If you do not receive this email and it isn't in your spam folder, create a support ticket on our support forum.


Step 5. The email will contain a unique password reset code. Copy this code (press the ctrl + c key at the same time.)

Copy the unique password reset code


Step 6. Paste (ctrl key + v) or manually enter your password reset code into the 'Enter code' box on the GoldFynch page you left open earlier in step 3. Then click on the 'Enter' button.


Paste or type out the unique password reset code into the box and click on 'Enter'

Step 7. Enter a new account password for your GoldFynch account, and enter the same new password a second time for confirmation. Then click on the 'Update' button. This should take you directly into your GoldFynch account, without requiring you to sign in. 



If you already have access to the case and account password


Step 1. Log into your GoldFynch account

Step 2. Click on the menu button in the top-right corner of your screen, then click on 'App Settings'Click on the menu, then 'App Settings' button

Step 3. Click on the 'Change Password' tab

Click on the "Security Settings" tab then on the "Update Password" button



Step 4. Enter your current account password into the 'Current password' box

Enter your current password and then enter your new password and re-enter it to validate it, then click on the Change Password button


Step 5. Enter a new account password into the 'New password' box, then re-enter it to confirm it

Step 6. Click on the 'Change Password' button


NOTE:

  • You can reset your GoldFynch account's password by either method at any time
  • These are the only ways to change or reset your GoldFynch account's password
  • GoldFynch accounts and log-in details are unaffected by any GoldFynch cases that may be shared with them. Other users (for example, the admin user of a case that is shared with you) cannot access or change the credentials of your account in any way


If you have access to your GoldFynch account but do not remember your account password


Step 1. Click on the `Sign Out` button accessed from the menu in the top-right corner of the GoldFynch app, then click this link to go to the login screen.

Step 2. Follow the steps as detailed in the first section of this article for resetting your GoldFynch account password when you do not have access to both your case and password